Canadian Professional Bartenders Association: Speaking the Same Language

The hospitality world is filled with its idioms and obscure sayings. We toss around the terms “86”, “2 top”, “campers” and the like in our daily routines all too often. We forget the general public doesn’t have access to the same glossary of terms that have been instilled in us by our peers. Much like when a brand ambassador or sales rep mentions KPIs (that’s Key Performance Indicator) sometimes our guests can be left a little jumbled when we tell them that we’re ”86 Averna because the LDB didn’t deliver it and we can’t hand buy because it’s a spec item.” We need to be able to mindfully converse with our guests so they can be made to better understand the message we’re trying to convey.

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http://canadianbartenders.com/speaking-the-same-language/